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Frequently Asked Questions

GENERAL

COVID-19 passes and test results will no longer be required to enter the Phoenix Arts Club from 27th January 2022 onwards  We will still have hand sanitizer available on entry and in all our toilets.  And if you’d like to wear a mask, you are more than welcome. 

We are open seven days a week, Monday to Saturday 5pm – 3am, with last entry at 1am; and Sunday 5pm to 2am with last entry at midnight.  We might close earlier (after last entry) at the management’s discretion.

All ages are welcome at our club, however those under the age 18 have to be accompanied by an adult and only allowed to stay until 11pm. Please bear in mind that some of our shows may include adult themes and nudity.

No, you don’tHowever, we do run the “Challenge 25” policy which means you might require proof of age if you look under 25 and want to buy alcohol.  Acceptable IDs are passport, driving license, national pass or international ID card.

If you lose something at the Phoenix please email reservations@phoenixartsclub.com with the description of the item.   If it was found or handed in we will contact you. Please note we only keep lost property up t 2 week.

Unfortunately our premises has no step free access.  At present we do not have an accessible toilet.  However, we are committed to provide as much access to our Club as possible.  Please see our guide for help.  

We are a cash-free business and therefore we only take card payments.  

Yes but only 5-7pm when we don’t have an event on.

No we don't, wear whatever makes you feel comfortable. Be yourself!

RESERVATIONS & TICKETS

Table reservations are available Monday to Sunday 5-7pm. We also take reservations after 9.30pm every day (except Saturdays when it’s from 10pm).

If you received or purchased a voucher please send us an email to reservations@phoenixartsclub.com with your voucher code and preferred dates and times. 

Tickets for our shows are available to book via our website and a selection of third party sites. If you have any questions or technical difficulties please contact reservations@phoenixartsclub.com. 

If you are a member of the Phoenix Arts Club you may book a ticket for any of our in-house shows free of charge. If you have an active membership your ticket will be discounted at the checkout basket.  You can check your membership status under the 'My account' menu. If you have any questions or technical difficulties please contact reservations@phoenixartsclub.com.

All shows between Wednesday and Saturday evening are our in-house productions which you can attend free of charge if you have an active Phoenix membership 

Currently only members can attend our in-house shows free of charge, additional guests will have to purchase their own tickets.  

If a show has allocated seating you will be able to select multiple seats on multiple tablesIf you would like to be seated together please email the names on the bookings to reservations@phoenixartsclub.com and we will do our best to rearrange the seating plan accordingly.    
 
If you planning to book 10 or more tickets for one of our in-house shows (Wednesday to Saturday evenings) you will automatically receive a 10% discount at checkout. Also feel free to drop us an email to reservations@phoenixartsclub.com to find our more about group packages and private hire.  

Yes you can, please contact reservations@phoenixartsclub.com.

Tickets are non-refundable, however if you are unable to attend one of our in-house shows (Wednesday to Saturday) we'll try our best to transfer your tickets to a future date. Please email reservations@phoenixartsclub.com for help. 

If you plan to attend one of our events and have a carer we can offer a ticket to them free of charge. This doesn’t include food and drink.  For further assistance please email reservations@phoenixartsclub.com

MEMBERSHIP

You can become a member within minutes, just follow this link and complete the membership process. If you are entitled to a concessionary membership please contact membership@phoenixartsclub.com with proof of your status and expiry date. 

Yes we offer concessions to those working in the arts as well to members of Equity, Musicians' Union and BECTU.  Please check our the membership page for further details.  

Member benefits include: 

  • entry for late night drinking from 11pm at night.
  • free tickets for the member only for in-house shows Wednesday to Saturday evenings
  • preferential rates for private hires or events 
  • exclusive members’ activations or evenings

RESTAURANT & BAR

Yes, we do, currently we offer a range of pizzas (meat, vegetarian and vegan) and desserts, from Wednesday through Sunday. For the full menu click here.

We serve food 5pm to 10pm Wednesday thru Sunday.

Yes, currently we offer vegetarian, vegan gluten free options.

For our standard menu you may find the allergens guidance here. For menus we serve on special occasions or one-off events please contact reservations@phoenixartsclub.com.

VENUE HIRE

Absolutely! Our venue can be used for a wide of events such as weddings, corporate events, birthdays and other personal occasions, rehearsals, talks, and more. You can find more information on our Private Hire page and you can also contact Peter at peter.dunbar@phoenixartsclub.com to receive tailored options to your needs. 

We do require a minimum spend on food and drink for most events.  This depends on which day of the week is being booked. Please ask for a quote from Peter at peter.dunbar@phoenixartsclub.com. If the minimum spend is not reached the remaining balance will be charged as a hire fee.

In order to confirm your event we require 50% deposit at the time of booking and the remaining 50% of the payment two weeks before the event We are unable to hold the space without a deposit.   

Within 30 working days 50% of the minimum spend and hire fee (if applicable) will be retained. 
Within 14 working days 100% of the minimum spend and hire fee (if applicable) will be retained.

We’ve featured in many films and television shows.  If you’d like to film at the Phoenix or run a very special event ask Peter at peter.dunbar@phoenixartsclub.com for a quote. 

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