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Opportunities

Current Opportunities

The Phoenix Arts Club is an equal opportunities employer and enjoys being a naturally diverse and inclusive working environment thanks to our community of 400+ creative practitioners who take part and run productions here on a yearly basis, and the thousands of theatre workers who frequent the venue day and night.

 

Student Placements

Studying Marketing, Theatre Management or are on a course learning skills that are applicable to a live entertainment setting? We offer twelve, three month placements a year for students, giving them meaningful experiences as part of their studies. Many of our placement students go on to either work for the venue, or at a neighbouring business. To find out more please email communications@phoenixartsclub.com

 

Bar & Front of House Staff 

Salary: Competitive  

Do you want to join the team at London’s legendary (and Time Out’s most loved) theatrical entertainment venue? The Phoenix Arts Club is looking for ambitious, theatre-loving Bar & Front of House staff for part- and full-time roles. The Phoenix Arts Club specialises in showcasing new works to over 100,000 visitors a year and welcomes thousands of creatives to perform, network and train. This is the perfect opportunity to grow creatively and contribute to the excellent reputation of one of the last remaining independent venues in London’s glittering West End. 

Please email CV to operations@phoenixartsclub.com

Full time – minimum 40 hours per week  

Part time – minimum two shifts (between 16 and 20 hours per week) 

Working hours/days – a mix of daytime and evening/night shifts including weekends. You may be expected to work additional hours. 

DUTIES & RESPONSIBILITIES 

Customer service 

  • ensure high standard of delivery of all customer facing areas, including welcoming guests for our shows, delivering accurate serves and speedy delivery of drinks and food to tables 

  • approachable, taking time to answer guests’ questions 

  • guiding guests to their seats for shows 

  • deliver an unforgettable Phoenix Arts Club experience from the moment guests arrive at the venue – building on our 1,000+ 5star reviews 

Bar & Food 

  • prepare bar orders in line with hygiene and presentation standards 

  • comply with all licensing regulations including ‘challenge 25’ policy 

  • proactively sell to customers, share promotions, encouraging drinks upgrades 

  • prepare any pre-ordered drinks via our app, website or other 

Standards 

  • monitor cleanliness and hygiene of the venue to a 5-star standard 

  • promote and practice compliance with fire, health, food and drinks safety and hygiene standards and regulations 

  • ensure that service areas, equipment, cellars, and stock rooms are clean and hygienically sanitised 

  • ensure glassware, plates and cutlery are in pristine and equipment is serviced 

  • receiving and checking deliveries, storing documentation appropriately 

  • participate in all stock control processes – stock rotation, stock counting 

  • comply with Company dress code and adhere to all policies and procedures 

Essential Experience/Skills 

  • be passionate about London’s entertainment sector – especially theatre! 

  • Ability to work at least two shifts a week if part time with willingness to work evenings and weekends 

  • able to deliver high quality service in a commercial multi-purpose venue setting, leading a Bar/FOH team 

  • ability to deliver 5-star customer service, especially in a live event setting 

  • keeping calm under pressure  

Desirable Experience/Skills 

  • prior experience of Bar & front of house 

This job description is a guide to the nature of the work required. It is not wholly comprehensive or restrictive and may be reviewed with the post holder and line manager as operationally required